SaleWestVoice

Irwell Valley, ‘variable service charges’ and what you really need to know…

As some of you will be aware, Irwell Valley Housing Association are planning to implement an ‘Intention to vary your tenancy agreement and charge you a variable service charge’.

You’ll know this because they wrote to every tenant back in September, to ask your opinion and for feedback – but did you actually read the letter or just throw it in the bin?

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I’m asking because, according to Irwell Valley, they received only 139 replies out of a possible 2580. That is just 5% of residents.

They also received a petition with 102 signatures on it. That’s 102 residents out of 2580 that currently live in property owned by the housing association.

It’s these statistics that make me think that perhaps you didn’t read that letter after all, if you had there would have been far more response from the letter in September and loads more signatures on the petition. That’s why I’m writing up this blog, to point out a couple of ways in which these changes will potentially affect you when they come in to effect on the 1st of April next year.

Firstly, Irwell Valley did ‘note and listen’ to all your responses and held a panel session in order to ‘review them in full’ – there were two resident board members present but at the time of writing I’m not sure who they are.

Either way, there were no comments relating to the variation in the tenancy agreement and they have decided to go ahead anyway, from April next year.

So, why are they introducing the charge? It’s because during a recent review it was pointed out that residents in Sale and Haughton Green weren’t paying for services that were being charged for in other areas and, to ‘ensure fairness’ they decided that you can pay it too.

At the panel it was raised that residents had queried what happens to the power generated by the solar panels on the high rises, as well as any income from the masts also on the high rises. Irwell Valley explained that the energy from the solar panels is used within the building to reduce the amount of energy used in communal areas and this will be reflected in the service charge to residents, although it will be negligible really. The income from the masts is not reserved only for the buildings they’re attached to – Irwell Valley say that this money is ‘used alongside rental income to invest in homes and neighbourhoods’.
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Now for the really interesting stuff…

What exactly does ‘Variable Service Charge‘ mean anyway?  Each year Irwell Valley will assess how much they expect to spend on providing services, this means that the charge is estimated based on the previous year’s costs or estimated costs. At the end of the year you will receive a statement showing the actual costs and any over/under charges. The service charge will then be adjusted for the following year.

So, for the first year they will be working on estimates that could be quite reasonable. However, if there’s a spate of vandalism, houses being damaged, fencing being stolen or general stoopidity leading to damage, you can expect your service charge to go up and up and up…..

Interestingly, Irwell Valley say that the cost of the service charge could vary amongst similar properties – for example, looking at the blocks, ‘the number of repairs required to each block will change each year, e.g. one block could require 3 repairs to the door entry system in one year and another block could have no repairs, therefore the first block will have a higher service charge that year’.

In theory that could also mean various roads or sections of the estate could have differing charges – if you live in a patch that sees a lot of damage you could see a rise in your service charge. Hardly fair if it’s not you or yours causing the damage in the first place….

…which leads me to the next possible bone of contention.sale-west-sign

If you are in receipt of full housing benefit/universal credit the service charge will be covered by your benefits and you shouldn’t be required to pay any additional cost yourself. You do need to inform Universal Credit yourself as Irwell Valley won’t be doing so, but if you receive housing benefit you don’t even need to do that as they will inform them themselves.

However, if you are working full-time or not in receipt of the benefits above, you’ll be expected to pay it yourself on top of your rent.

I pity those that are out at work and not receiving benefits when they come home to find the kid up the road has damaged yet more property that will increase the Service Charge that their parents will be unaware of because they don’t pay it themselves…..

Maybe this is a clever ploy by Irwell Valley to get residents to stand up to the few that spoil it for the rest, after all, what better way to bring it to your attention and bring about a little community action than to hit you in the pocket.

If you feel you may have money problems paying your service charge you should contact the Irwell Valley Income Management Team as soon as possible on 0800 035 22 11 – they will be able to offer you confidential help, advice and support.

Once you get the letter in February 2017 with the full breakdown of charges, Irwell valley will be holding a number of surgeries to allow you to meet with an IV colleague on a one-to-one basis and discuss your individual circumstances.

To try n end on a positive note, here’s a list of all the services you can expect to receive from Irwell Valley – please let us know if they fail to meet any of them n don’t forget to take a pic and post it on SaleWestVoice 🙂

  1. Cleaning communal windows (blocks) – quarterly, in March, June, September and December
  2. Communal cleaning (blocks) – monthly and includes all ledges cleaned, nosing on stairs and bannister rails cleaned, sweep n mop all hard floors, dust, damp wipe of skirting, clean of internal fixtures n fittings, check on external door and light fittings for cobwebs and clean all internal door glazing.
  3. Communal Electricity (blocks) – you’re paying for it in your service charge so you can expect the communal area to be lit, warm and with a working lift.
  4. Lift Service Contract (blocks) – again, it’s included in the charge so you should expect to have a fully operational lift that’s maintained monthly.
  5. Repairs to Lift (blocks) – Irwell Valley have taken into consideration previous breakdowns etc so if there are more this year expect the charge to go up.
  6. Estate Maintenance (EVERYONE) – This cost is included in the service charge and is divided by the total number of properties on the estate. The service is provided by Greenfingers and Nurture and you can expect grass cut fortnightly throughout the growing season, kerb edges and fence lines kept neat n tidy, grass areas to be edged during the dormant season, weeds removed in shrub beds and on hard surfaces as well as all shrub and hedges to be pruned to a neat ‘hedge like’ appearance. Remember that fly-tipping issues and bin emptying will remain responsibility of Trafford Council.

 

Irwell Valley will also be charging a 15% management fee which is calculated by taking the cost of each service and multiplying it by 15% – this is ‘to ensure services are delivered to a high quality n provide value for money, the cost of working out the service charge and the cost of collecting said service charge. Funny times eh 🙂

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Useful numbers and bogus callers

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I came across some useful contact numbers and thought they would be of use to other Trafford residents, please do pass on this information to anyone who isn’t on our group, SaleWestVoice.

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Trafford Trading Standards……………….0161 912 1377

Trafford Care and Repair…………………….0161 873 8666

Age Concern………………………………………….0161 746 3940

CCTV control room for SaleWest………..0161 912 1111

UTILITIES VERIFICATION NUMBERS

The following numbers are to check whether the caller at your door is really from the utility company they say they are from:

Scottish Power……….0800 400 200 / 08452 700700

E-On…………………………0800 056 6278

N Power……………………0845 714 5146

United Utilities…………0845 746 2200

British Gas………………..0845 955 5404

Southern Electric……..0239 262 4050

Fire Service……………….0800 555 815 / 0161 736 5866

Talk Talk…………………….0870 087 2001

TO AVOID RECEIVING COLD CALLS AND JUNK MAIL….

Telephone Preference Service….0845 070 7070

Mailing Preference Service……..0845703 4599

Thanks

Tal

A morning with the police…

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Have you ever wondered what the police do behind the scenes or how they prioritise issues in your area?

Greater Manchester Police recently began a new initiative where members of the public could  go out on the beat and share the experience via social media, as community reporter.

I decided to apply as I was intrigued as to what the role of police officer in my local area (Sale West) would be and how they play their part in keeping our community safe and crime free.

The first community reporter, Harriet Blake, went out with the police in Chorlton and shared her experiences via Youtube and a blog post on Netmums.

As you can see Harriet really got behind the scenes, had a camera crew, attended a team brief and also met with Deputy Chief Constable Ian Hopkins.

I was very excited and a little nervous when I received an email in April telling me I had been successful and a date would be made for me to go out with local police.

After a long wait I finally got an email asking me to be at Altrincham Police Station on Wednesday June 19 at noon and also to sign and return the disclaimer, indemnity and other related documents attached.

It was at this point that I began to realise that my experience was not going to be at all like the one portrayed by Harriet.

No camera crew for me, no team brief and certainly no meeting with the Deputy Chief Constable.

Arriving at Altrincham Police Station around 11.30am, I was greeted by the officer on the desk who then went to find out who was expecting me. Having no name as reference this took a while.Eventually I was informed that someone had forgotten to pass the information on regarding my visit and they couldn’t actually accommodate me that afternoon.

The officers that I spoke to had not heard of the community reporter role and I had to explain why I wanted to go out with them also, why I had specifically asked for Sale West.

I explained that the role of community reporter was something the police had initiated and that I was to share my experience on social media. I clarified the choice of area by pointing out that I am co-founder of SaleWestVoice and, having recently shared my experience of visiting the cctv office covering Sale West it seemed a logical choice.

We rearranged for Friday June 21 at 10am and I was assured that I would accompany an officer in and around Sale West, perhaps focussing on fly tipping and bike crime as they are among the current issues faced.

Friday morning was crisp and bright as I once again set off for the police station, this time I was indeed met by an officer who was to take me out on patrol around Sale West and discuss what the police are doing to keep us safe.

We set off towards Sale and were soon on the estate where we drove around as the officer explained that he was looking for suspicious vehicles or anything else untoward as is part of the daily routine.

I am happy to say that there were no suspicious vehicles and all was peaceful and quiet.

Whilst we were on patrol in the car a motorist flagged us down to say that she had seen a man acting suspiciously nearby. After taking a description of the male and the reason for her concern the officer thanked her and went to look for him.

I asked on what grounds would he stop the man, should we find him and he explained that whilst the police can not stop anyone without a valid reason, the fact that he had been reported as acting suspicious was reason enough and, if found, the man would be stopped and possibly searched.

We did not find the man and nothing else was reported whilst we were out, other than an older resident expressing his concerns about the speed some people drive down Firsway which, I have to agree, is a valid point.

The officer and I discussed the fact that bike theft is a problem and he advised me that anyone who owns a bike can register it online with immobilise.com. If your bike is then stolen you have a much greater chance at getting it back, when it is unregistered it can be harder, sometimes even impossible to match it back with the rightful owner.

Registering only takes a few minutes and could save you a lot of hassle, not to mention cash. You can also register other gadgets on the site, click on the link above for more details.

Addressing fly tipping is an ongoing issue and there are many incidents of it taking place in and around Sale West. Not only is it an eyesore and a blight on the community as a whole, it is also an offence which can lead to a fine or imprisonment.

Fly tipping can be reported via the council website, and they have a rapid response unit available in all areas to deal with rubbish dumped on council land. As much of the rubbish is actually left on Irwell Valley land this can become an issue and should be reported to them directly.

The officer that took me on patrol was very professional and was happy to offer general advice on crime and communities. He pointed out that the key to low crime includes a strong community where everyone pulls together, having respect for each other as well as the immediate environment.

We finished our patrol just after lunch time and returned to Altrincham station, marking the end of my time on the beat….

I wish I could share more about what goes on behind the scenes, or what future plans the police have for Sale West. The fact is I can’t because I just don’t know. Whilst my time out with the police was interesting and totally different to my usual Friday morning, it wasn’t quite what I had imagined.

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On a brighter note there is lots of useful information on display at the station, here are some links that you may find useful:

  • INTERNET FRAUD AND SCAMS…If you have been affected by a fraudster or online scam you can report it to Action Fraud 24 hours a day, seven days a week on action fraud.police.uk or by calling 0300 1232 040. The website also lists a handy A-Z of different fraud types as well as their Top Tips to protect yourself from fraud.
  • DATA PROTECTION ACT 1998…The ACT covers personal information from which an individual may be identified. The information may be held on computers, other applications which process information automatically, paper records and other media, such as video and cctv. The police use personal information for a variety of purposes. In addition to holding personal information for the prevention and detection of crime, apprehending and prosecuting offenders, public safety, maintaining criminal record disposal histories and investigative and intelligence purposes.This information may be shared with other agencies and individuals, under the Crime and Disorder Act 1998. YOU HAVE THE RIGHT TO REQUEST ACCESS TO ANY INFORMATION THAT YOU BELIEVE THE FORCE MAY HOLD ABOUT YOU AND TO BE TOLD WHAT IT IS TO BE USED FOR. To request this information simply visit THIS PAGE and download the application form, returning it to the address shown.
  • VIOLENCE…If you, or someone you know is at risk of violence from a partner YOU HAVE THE RIGHT TO ASK about an individual who you think may have a violent past. “Claire’s Law’ can be used by anyone and is a new scheme to protect victims of domestic violence. For more information on requesting a disclosure under this scheme visit gmp.police.uk or endthefear.co.uk.

On a final note, much of the intelligence the police rely on comes via CRIMESTOPPERS. They are also available on 0800 555 111 and any information can be given anonymously…..

Pic of police emblem with thanks to http://www.flickr.com/photos/jza84/ via creative commons.:)

CCTV in Sale West……The Facts

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After months of speculation surrounding the cctv on Sale West I am pleased to say that we finally have some facts and figures that will hopefully reassure the residents that they are indeed being “looked after” by fully operational cameras and dedicated council staff.

I arrived at Stretford police station this morning just before 10.30am to meet with Colin Wright and be allowed unprecedented access to the cctv office, on the understanding that I would pass on what I learnt to the residents…:)

The office is a hub of activity within Stretford police station on Talbot Road.The station itself is rather grand and deceptively spacious once inside…(think Tardis).

Equipped with loads of technology including multiple screens, projected images, police radio and much more Colin and his colleague were more than happy to show me ALL of the cameras on Sale West and beyond working and recording in real time and with crystal clear images.

Here are some facts:

1.  The cctv does not have video analytic capacity. This means there is no facial recognition or cross referencing of faces from camera to camera.

2.  There is no audio capacity enabled on the cameras…..they can’t talk to you and they can’t hear you either:)

3.  The images captured by the cctv are recorded and are kept for 28 days. During this time the recordings can be requested by the police in order to detect and prevent crime. I can bear witness to this as two local officers called in to collect some footage whilst I was there today.

4.  All of the cameras can pan, tilt and zoom in. I was shown many of the cameras in action and can clarify that Magnolia, Chepstow (Community Garden) and the Community centre area are all covered, as is the rest of the estate.

5.  The cameras can see as well at night as they can during the day…I saw footage of Thirsk at night and can clarify that is was pretty clear…;)

6.  The cctv is connected by both wire and wifi….wired at source and sending signal back to the station.

7.  Whilst Colin is not originally from Sale it is apparent that he is very familiar with the area and is on the ball for matching cameras to locations etc. Other staff are local and also have a vested interest in the safety of everyone on Sale West.:)

8.  The cctv is manned 24 hours a day 7 days a week, even at Christmas……these guys have that many cameras they are sure to have caught Santa doing the rounds to all our well behaved children many a time…..:)

9.  Irwell Valley originally helped with the installation cost of the cctv on Sale West, with the balance funded by the council. Irwell Valley staff do not monitor the cameras and have no access to them, it is all viewed in house by the council staff that have full control over the cameras, in the police station.

10. Colin and his colleagues are responsible for over 100 cameras around Trafford and so this means that they are not always focused on Sale West. However, if they are alerted to something either by the police, public or simply spotting something on screen they can react quickly.

11.  Whilst the off road biking has been picked up by the cameras it is often a fleeting glimpse as they head towards the more covert areas not covered, alleys, some car parks etc.

However…Colin did show me a log of mini moto related incidents that has been complied from sightings, public calls and police reports. It is a priority and will continue to be so, they just can’t see all the cameras all the time….

If you have any concerns about specific problems such as fly tipping, persistent dog fouling, off road bikers ripping up the pavements etc you can always report it, anonymously.

The cctv office can be contacted on 0161 912 1111

Calls are in confidence and will be acted upon.

General information regarding cctv in Trafford can be found on the council website.

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Thanks to Colin for allowing me access to the previously unseen world of cctv, and for answering my many questions, some more sensible than others:)

Picture credits:

CCTV cartoon from Google via Creative Commons

Camera photo with kind permission of lydia_shiningbrightly via Creative Commons

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